Frequently Asked Questions

Choose your journey type, enter your pickup location and destination, pick a date and time, and confirm. You receive your booking details and a fixed price straight away.

We recommend booking at least 24 hours ahead so we can guarantee your vehicle. Last minute requests are often possible, so contact us and we will do our best.

Your chauffeur and vehicle stay with you for a set number of hours, so you can make as many stops as you like without booking separate journeys.

Yes. Cancellation is free up to 24 hours before your pickup time. To change a booking, contact us and we will update it for you.

Your chauffeur will be waiting in the arrivals hall with a personalized name board.

We monitor your flight in real time and automatically adjust your pickup time.

Yes. We include up to 60 minutes of free waiting time for airport pickups.

Yes. Child, infant and booster seats are available upon request during the booking process.

Yes. You can choose Round Trip when making your booking.

Yes. The price you are quoted is the price you pay. It includes taxes, tolls, fuel, luggage assistance and waiting time, with no surge pricing.

You can pay securely online with an encrypted payment system when you book. For corporate accounts we also offer monthly invoicing.

No. Luggage is included, as long as it fits the vehicle you selected. If you are travelling with unusual or oversized items, tell us when booking so we can send the right vehicle.

We are based in the Paris region and cover all Paris airports, the city, Disneyland Paris and Versailles, as well as long distance journeys across Europe.

Yes. Every chauffeur is licensed, insured and experienced, and every vehicle is fully insured and immaculately maintained.

Our team is available 24/7. Call or WhatsApp us on +33 6 52 25 16 16 and we will assist you straight away.